(Eleven Repairs) Disney Plus Not Working on LG TV [2019 Update]

Good grief.

Disney Plus did a good number on you, didn’t it?

In this regard, I mean…

The number of times your LG television has malfunctioned.

Not to fret, however.

Because I’ve got a fix – 11 fixes, actually.

Continue to read to learn:

  • 1 simple remedy that can be performed in less than 5 seconds.
  • Instructions for resetting Disney+ and thawing the app when it malfunctions.
  • Eleven easy solutions to the Disney Plus not working on LG TV issue.
  • Many more…

Why doesn’t Disney Plus function on my LG television?

Due to a compatibility issue, Disney Plus is inoperable on your LG TV. Frequently, the issue is caused by using outdated software. Other factors include incorrect time settings and app malfunctions. It is also possible that your LG television has a software bug or WiFi connectivity issue.

LG TV not working with Disney Plus: 11 fixes

1: Make sure your LG TV’s compatible

If you launch Disney Plus on your LG television and notice “Error Code 83,” it indicates that…

Your device isn’t compatible.

In fact, only LG TVs manufactured in 2016 and after are compatible with Disney Plus.

You may view the complete compatibility list on LG’s support page.

If your existing model is incompatible, what is the best alternative?

To watch Disney Plus on your LG television, you will need a streaming device such as Roku, Fire Stick, or Chromecast.

2: Upgrade the LG TV’s software

This is a system requirement for all LG televisions.

To run Disney Plus, a 2018 LG television requires a web OS 4.0 version.

Therefore, if your existing software is less than this, you may be able to download the application.

However, Disney Plus loading is a different matter.

Consequently, it is preferable to update the software on your LG TV in order to run the application without trouble.

Here are the steps:

  1. Press the Settings button on the remote control (gear icon).
  2. Scroll down and select the three dots or “All Settings” icon.
  3. Tap “General.”
  4. To open your “General” menu, press the right arrow button.
  5. Scroll down and select “About This TV”
  6. Select “Check for Updates” then.
  7. Wait for your LG television to finish scanning.
  8. Install the latest update.

3: Reset your Disney Plus application

If your LG television is compatible and it’s not a software issue, then…

Your Disney Plus is faulty and cannot load or operate correctly.

Fortunately, it’s a simple fix: Reset Disney Plus.

  1. Press and hold the remote’s “Back” button.

The application will thereafter shut down on its own.

Reintroduce Disney Plus.

Still not working?

In this situation, your LG television’s settings may be causing the issue.

4: Modify the LG television’s time

Here is why this is important:

During a power loss or storm surge, your television either turns off or resumes.

In addition, it resets your time/date settings to the factory default: January 1, 1969.

After a power loss, it takes some time for your television to synchronize with the correct date and time.

In some instances, though, it remains unchanged, and instead…

Your television is set to the incorrect time, which can prevent Disney Plus from functioning.

Here is the solution:

Step 1: Press the Settings button on your LG TV’s remote.

If you see a drop-down menu on the right, scroll down until “All Settings” appears (3-dot icon).

On recent LG televisions, a drop-down menu will display on the screen’s left.

Step 2: Select “General” from the Settings menu.

This should appear beneath “Network.”

Step 3: Tap the right arrow on your remote to enter the “General” menu.

Step 4:  Is to select “Time & Date.”

Step 5: Adjust the time and date accordingly in the fifth step.

5: Unfreeze the application

I stumbled into this skill by chance.

However, the tale of how I got there is irrelevant.

What matters is that this TV hack works and saves you a tremendous amount of time and effort.

In addition, this trick requires less than five seconds to execute.

Now, if your Disney Plus is not functioning, you might also say that the app is frozen.

Therefore, we only need to defrost it.

And the greatest method for doing so is by switching between applications.

For example, if Disney Plus is frozen, you should switch to Netflix.

Then, hold it in place for a few seconds.

After switching back to Disney Plus, the app should function smoothly once more.

6: Update the Disney Plus application

Here is something I’ve recently observed.

After a few months of using Disney Plus, certain shows start to have bugs.

Loki was the show that did this for me the most.

As a result, I had to reset Disney Plus multiple times before it would function.

However, after updating the application, the issue disappeared.

And I believe that Disney Plus resolved the issue by publishing an update.

Similarly, this could be occurring in your instance.

So, let’s update your Disney Plus app:

  1. Press the Home button on the remote control.
  2. Scroll to the right until the LG Content Store appears.
  3. Select “OK” on your remote to launch the application.
  4. Navigate to “My Apps.”
  5. Select the “Disney Plus” application.
  6. Tap “Update.”

7: Reset your TV’s software error?

If so, you must reset your television.

This is how it is done:

  1. Unplug your LG television from the power outlet.
  2. Wait for 1 minute.
  3. Plug it in again
  4. Launch Disney Plus.

Did this fix succeed?

If not, have no fear. There are still four fixes worth reviewing.

8: Reinstall the Disney Plus application

In some instances…

Your Disney Plus application is tainted.

Or, it may be malfunctioning, in which case a reset will not help.

When this occurs, you can reinstall the application to give it a fresh start.

Here are the steps:

Step 1: choose Disney Plus.

On the home screen of your LG TV, your apps are displayed at the bottom.

After selecting Disney Plus, the app will ascend significantly.

Step 2: press and hold the “OK” button on the remote.

The message “Edit Mode” should display on your screen.

Step 3: Press the down arrow button on your remote.

You should see a “X” on top of the Disney Plus application.

Step 4: Tap the up arrow button in step four.

A ghost icon should display on top of the Netflix application.

Step  5: Tap “OK” on your remote control.

Step 6: confirm the deletion.

Step 7: Navigate to the LG Content Store.

Return to the home screen of your TV.

Then, scroll to the right until “LG Content Store” appears and pick it.

Tap “OK” on your remote afterward.

Step 8: Choose “Apps.”

On the menu of your LG Content Store, scroll to the right and select “Apps.”

Then, select the Search option (magnifying glass) in the upper-right corner.

Step 9: Enter “Disney Plus.”

Select the application and press “OK” on the remote.

Step 10: Install Disney Plus tenth.

9: Restart your router

What if the Disney Plus app still does not function after reinstallation?

Don’t fret.

First, what happened when the application was launched?

Did you observe a message containing the error code 42?

If so, your Disney Plus account has trouble connecting to the internet.

Or, it could be that your LG television’s WiFi is not activated.

Therefore, test your Internet speed.

Or, try loading any YouTube video on your mobile device.

If it takes a long time to load and buffers, the problem is with your WiFi.

Here is the solution.

You must reset the router:

  1. Unplug your router.
  2. Wait five to ten minutes.
  3. Connect the device to a power source.

10: Disable IPv6

First, what exactly does that mean?

IPv6 is essentially the new Internet Protocol (IP) standard that is intended to replace IPv4.

IPv4 is the current IP protocol used by the majority of internet services.

But what is the actual purpose of these Internet Protocol standards?

To put it simply…

Because each WiFi device requires an IP address in order to communicate with other devices.

IP addresses are strings of characters used to identify devices and networks on the internet.

In addition, communication would be impossible without IPv4 or IPv6.

Consider an IP address similar to a phone number.

When you receive a call from a registered contact, you are able to identify the caller.


Because the registered telephone number indicates the owner.

IP addresses function similarly.

Now, here is the issue:

IPv4 is running out of IP addresses, or, in other words, has reached its maximum.

Therefore, IPv6 is intended to take its place.

However, several television brands already contain this function.

LG televisions are among them.

Typically, it may be found in your WiFi’s advanced settings.

IPv6 can be enabled on your LG TV for a better WiFi connection.


Disney Plus encounters complications when activated.

One of these is the app suddenly becoming inoperable.

What follows then?

Turn it off:

  1. To enter the Settings menu, tap the gear icon on the remote.
  2. Scroll down until you see the purple icon or “Network.”
  3. Tap “OK” on your remote control.
  4. Select the “Network” menu by pressing the right arrow button.
  5. Choose “Wi-Fi Connection”
  6. Select the “Advanced Wi-Fi Settings” option.
  7. Toggle off IPv6.

11: Reset to factory defaults

When nothing is working…

A factory reset is a lifesaver.

But what is its precise function?

A factory reset is similar to a wake-up call for your television.

Simply put, your television cannot perform properly owing to:

  • Software flaws.
  • System glitches or errors.
  • File corruption or application malfunctions.

If your television is on the edge, then how can your other apps function properly?

So, I’ll explain how to perform a factory reset on your LG TV:

  1. Select Settings on the remote (gear icon).
  2. Select “All Settings” from the drop-down option (3-dot icon).
  3. Select “General”
  4. Press the TV remote’s right arrow button.
  5. Scroll down the “General” tab and select “Reset to Default Settings.”

Tap “OK” on your remote control.

Press “OK” a second time to finalize the reset.